Be Richmond Patrol Team

A Reassuring Presence

The Be Richmond Patrol Team provides important support services to member businesses, the local community and visitors to our town centre.

They offer a welcoming and reassuring presence within the Be Richmond footprint, helping to keep our business community safe through close liaison with the police, the local council and outreach workers.

Be Richmond partners with Parkguard to provide this service. Parkguard is accredited under the Community Safety Accreditation Scheme (CSAS) by the Metropolitan Police and is also a service provider to the London Borough of Richmond upon Thames (LBRUT).

Mo and Bashir of the Be Richmond Patrol Team

Operating Hours & Contact Details

A team of two experienced patrol operatives work in the town centre area at the following times:

  • Thursdays 11am until 7pm
  • Fridays 1pm until 12 midnight
  • Saturdays 1pm until 12 midnight

To contact the team during these hours, call 07535 965734.

Please note that the Be Richmond Patrol Team are not police officers and have no powers of arrest. To report a crime in progress or a person in immediate danger, please dial 999.


The Be Richmond Patrol Team employs a holistic approach to managing security issues within the town centre. This includes:

  • Deterring, responding to and reporting on low level crime and antisocial behaviour, such as shoplifting, mugging, pickpocketing, street drinking and loitering.
  • Monitoring and moving on rough sleepers and beggars in line with guidance provided by the police and local outreach workers.
  • Acting as a point of contact to assist police with known offenders
  • Creating a welcoming, visible presence for members of the public, and offering directions and advice for shoppers and visitors.
  • Reporting environmental issues such as rubbish build-up, fly-tipping, graffiti and vandalism to the appropriate local service provider.

For more information or general enquiries about Be Richmond, please contact us.


The team is on patrol from 3pm until 11pm every Thursday, Friday and Saturday.

The team operates throughout the Be Richmond designated footprint, including Richmond town centre, the riverside and Richmond Hill.

The Patrol Team has two main roles. The first of these is to support local businesses by providing a visible presence in Richmond town centre in order to deter low level crime and anti-social behaviour. In addition the team performs an ambassadorial role, assisting visitors and tourists by giving directions and advising about local events and activities.

Yes. The team is equipped with a mobile app on which they record incidents and environmental issues which are then reported back to the Be Richmond office team. As appropriate, incident reports are also relayed to the Metropolitan Police and to Richmond Council. The patrol officers wear body cameras to record incidents and footage is shared with the Metropolitan Police and other statutory bodies.

No. The team acts as ‘eyes and ears’ for the police and reports incidents promptly. Their intervention has already limited the impact of several incidents and led to arrests.

For security and safety reasons, the team always operates as a pair.

The team can be contacted directly by mobile phone during their working hours on 07535 965734, or via the Be Richmond office during normal office hours. To report a crime in progress or a person in immediate danger, please dial 999.

No. The Patrol Team’s services are funded by Be Richmond member businesses as part of their aim to keep Richmond safe and allow workers, visitors and residents to enjoy the town’s unrivalled setting and facilities.